The Key Concepts and Techniques Behind Six Sigma Process Management. Six Sigma Process Management (SSPM) is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. What is Six Sigma Process Management? demystifies the methodology, providing a concise, step-by-step description of its key concepts and helping you determine which improvement efforts will most positively impact your customers, employees and shareholders. “SSPM provides a system that guides people on what to improve first and how to establish a portfolio of the best improvement efforts for their business.” – Rowland Hayler, Director of International Operations, Pivotal Resources

Overview

Top Six Sigma practitioners Rowland Hayler of Pivotal Resources and Michael Nichols of American Express, present new, thought-provoking insights and perspectives on process management, revealing how to successfully implement an SSPM approach to address your specific business challenges. You'll see how to

• Hone process management throughout your entire organization
• Dramatically improve customer retention and satisfaction
• Enhance your overall business improvement strategy
• Successfully manage your end-to-end processes on an ongoing basis
• Establish a portfolio of the best improvement efforts in your business

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