ISO /IEC 20000:2011 Service Management
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
Benefits of ISO/IEC 20000:2011
- Cost reduction through increased productivity
- Increases organizational efficiency and operational performance
- Provides platform to organize current services
- Helps align and integrate the IT Services with overall business strategy
Our Methodology:
- Awareness Training
- Gap Analysis
- Documentation Design and finalization
- Documentation
- Implementation
- Internal Auditor Training
- Conduct of internal audit
- Management Review Meeting
- Review of Implementation
- Pre-assessment audit
- Stage 1 – certification audit
- Stage 2 – certification audit
- Award of ISO 20000-1:2011 certification Continual improvement of the system through value added consulting and training services
Our Services:
We offer comprehensive services that will help you to achieve ISO 20000:2011 certification. We provide assistance to
- Thoroughly review organization’s existing IT service management programs and systems (gap analysis)
- Establish IT service policy and objectives
- Identify documentation requirements
- Provide resources for develop documents
- Assist in Implementation
- Train personnel Implement new programs such as internal audit and management review
- Help you seek certification for ISO 20000:2011
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In addition to consulting, we provide following training:
- ISO 20000:2011 SMS overview training
- Developing SMS documentation
- SMS internal auditor training
- SMS Lead Auditor Training
Why QGS
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We bring a complete set of training, and consulting services to our client. We always explore new means of executing a task which helps to improve organization processes and operational performance with minimizing company cost. We always focus on quality consultancy, performance level and customer satisfaction level. Our consultants are having experience in a wide variety of industries.
Contact Us – We are looking forward to hear from you!!
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